Photo by ronocdh |
How much time and money do hotels spend on unnecessary services/amenities that add NO value to a guest experience and produce so much waste?
- VIP fruit platters / wine that no one eats
- Printed collateral that no one looks at
- Corporate contracts that include added benefits that don't get used
- Keeping outlets open when they are empty
- Unrequested turn-down treats
- Flowers that die
- A welcome gift or souvenir that stays in the room after check-out
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